E2 DistributorsE2 Distributors

E2 Distributors

Direct Disputes

Instructions for submitting direct disputes about E2 Distributors account information.

1. Overview

This Direct Dispute Policy explains how consumers may submit disputes directly to E2 Distributors regarding the completeness or accuracy of account information.

A direct dispute is different from a dispute submitted to a consumer reporting agency. You may use either process, depending on your situation.

2. What to Include

  • Your full legal name.
  • Your current mailing address, phone number, and email address.
  • Your E2 Distributors account number or order number, if available.
  • The specific information you dispute.
  • A clear explanation of why the information is inaccurate, incomplete, fraudulent, or otherwise disputed.
  • Copies of supporting documents, such as payment confirmations, bank records, receipts, cancellation confirmations, refund records, account statements, identity theft reports, police reports, or correspondence.
  • A copy of the consumer report page showing the disputed information, if available.

3. Where to Send a Direct Dispute

Email: info@e2distributors.com Phone: (800) 309-0317

Phone: (800) 309-0317

Subject line: Direct Credit Reporting Dispute

If you maintain a customer portal or account dashboard, you may also submit account-related documentation through any secure upload method made available by E2 Distributors.

4. What Happens After We Receive a Dispute

  • We review the dispute to determine whether it contains enough information to investigate.
  • We review relevant account records and documents provided by you.
  • We may compare the disputed information with payment records, order records, cancellation records, delivery records, identity verification records, and reporting records.
  • We complete the investigation within the time required by applicable law.
  • If the information is inaccurate or incomplete, we will take appropriate steps to correct, update, modify, delete, or block the information where required.

5. Incomplete, Frivolous, or Irrelevant Disputes

A dispute may be difficult to investigate if it does not identify the specific information being disputed, does not explain the reason for the dispute, or does not include supporting documentation.

E2 Distributors may request additional information when needed to investigate a dispute.

If a dispute is substantially the same as a prior dispute and no new supporting information is provided, E2 Distributors may treat the dispute as duplicative, frivolous, or irrelevant where permitted by law.

6. Credit Repair Organizations

Direct dispute procedures may not apply to disputes submitted by, prepared by, or submitted on forms supplied by credit repair organizations where federal law excludes those submissions from the direct dispute process.

Consumers may always submit their own dispute directly to E2 Distributors.

7. Examples of Supporting Documents

  • Proof of payment.
  • Bank or card statement showing a payment cleared.
  • Receipt, sales agreement, or account agreement.
  • Cancellation or refund confirmation.
  • Proof of identity theft, such as a police report or FTC identity theft affidavit.
  • Proof of address or identity if the dispute involves identity confusion.
  • Consumer report page showing the disputed item.

8. Contact

Email: info@e2distributors.com Phone: (800) 309-0317

Phone: (800) 309-0317

Please do not send full Social Security numbers by unsecured email. If sensitive documents are required, ask E2 Distributors for a secure submission method.